Purchase protection

Refund Policy

We want every eligible Audible US order to be delivered as described. This page explains when a refund or replacement may be available.

Effective date: July 27, 2026

Refunds may be available

We cannot fulfill the order.
The delivered code or link was invalid when first received and our support team verifies the issue.
You were charged more than once for the same order.
A refund is otherwise required by applicable law.

Generally not refundable

A valid digital credit code has been redeemed.
The buyer selected a product for a non-US Audible account.
A valid credit code expired because it was not redeemed within 30 days.
The order email or account information supplied by the buyer was incorrect.

How to request help

Contact us as soon as possible with your order number, checkout email, product purchased, and a description or screenshot of the issue. Do not send passwords or full payment card details.

Approved refunds are returned to the original payment method. Bank and card processing times vary after we submit the refund.

Submit a request through Contact us. We may first offer a replacement where that resolves a verified delivery issue more quickly.